Company details

Address:
4 Tannery House
Tannery Lane
Send
Surrey
GU23 7EF

Registration numbers:
UK Company No. 7452612 VAT No. 129120148

Cookies we use

We use cookies to enhance the functionality, increase security, measure the performance and better understand how our visitors are using the website.

Google Analytics cookies
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Google Analytics helps website and app owners to understand how their visitors engage with their properties. Cookies are used to collect information and report website usage statistics without personally identifying individual visitors to Google.

WordPress cookies
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Our website is powered by the WordPress CMS, which uses cookies to set time and log sessions. No identifiable user information is stored bu WordPress cookies.

Privacy Policy

With new General Data Protection Regulations (GDPR) in force from 25th May 2018 we have updated our policy accordingly. The following information outlines what data we hold, why and what we do with it. This is to protect you, your data and your privacy.

1. What data do we hold?
What data does Liven Creative hold and what do we do with it?

Client data
This is the data we hold on our clients. This is the client contact information we hold for businesses we work with who we contact in a professional capacity. This includes company names, registration details, banking information and direct contact emails, telephone and addresses.

Prospect data
This is the data we hold for prospective clients. This is the contact information we hold for businesses who we hope to work with, who we contact in a professional capacity. We hold email addresses and company addresses.

B2B or B2C third party data
This is any data we hold on behalf of our clients for marketing purposes which has been supplied and approved by our clients.

Employee data
This covers all data on current and previous employees including CVs and contracts.

Supplier and contractor data
This is the data we hold for our suppliers and sub contractors which we use solely to contact on a professional basis.

2. How and where do we store this data?
We are committed to keeping your data secure and have procedures, policies and measures in place to safeguard your confidential information. However no data transmission can be guaranteed to be 100% secure and there is the possibility that personal information could be observed by a third party whilst in transit online or while stored on our servers. Liven Creative takes no liability for such an occurrence.

B2B client data
Our client data is stored in the following systems:

– our accountancy and bookkeeping system to ensure we can raise invoices for professional services.
– our current work management system to ensure the flow of projects through our business
– contact information is stored within our email accounts to allow us to contact our clients on a professional basis.
– we hold client names, company names and email addresses in our Mailchimp account. This is for sending occasional professional informative emails.

B2B prospect data
Our prospect data is stored in the following systems:

– contact information is held in our email systems.
– prospect data is also held in Mailchimp. We are implementing an opt in only policy.
– a secure tool that we use as a pipeline tool. Contact information and contact history is stored securely within this system.

B2B or B2C third party data
Data we hold on behalf of our clients is used and stored in the following ways: Mailchimp – clients have their own Mailchimp accounts for which we have access. Their client data is uploaded to their account. Clients are responsible for the compliance of their data.

Employee data
Employees past and present and interviewee data is stored securely for up to 3 years. CVs of previous applicants and current applicants CVs are stored on our secure server and within the email system in which they first approached us. Hard copies are securely shredded unless applicant has requested we keep their file for future opportunities. Employees bank and personal data is held securely by Xero our finance management software.

Supplier and contractor data
Supplier and contractor data is held in the following systems:

– our finance management system in which we pay our suppliers and contractors – we hold signed hardcopy contracts in a secure drawer
– Soft copies are stored securely on a server.

3. What data do we collect and how?

Email addresses
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems. This data is held within our email marketing system. If someone unsubscribes they will not be sent a marketing email again and their details are removed and blocked from our account as per Mailchimp’s policy.

Client and supplier details
We collect all relevant and required information from clients, suppliers and freelance or contracted staff to enable us to operate in a professional business manner. This allows us to issue purchase orders, invoices and remittances and pay people appropriately. This information is not shared with any third party unless we have to instruct legal proceedings against clients or suppliers for breaches of their contract with us, for example if they haven’t paid us.

4. What do we do with your data?
The personal information we do collect from you will be used to conduct business in a professional manner. We will use it to respond to your requests regarding our services. We will use it to enable us to deliver the project you’ve appointed us to deliver.

From time to time we’ll use it to provide you with insightful and relevant information which we believe will be of benefit to your business.

We will also use it to inform you of any changes in what we do or how we operate.

5. Is our use of data likely to cause objections or complaints?
Our intention is to only provide you with information that will benefit you. Your data will only be used to allow us to operate, manage and complete projects in the professional manner we adhere to. For non-project communication we intend only to provide information which is relevant, insightful and of value to you.

6. Viewing and updating your personal information
You have the right to request access to the personal information we hold on you. You can ask us to correct any errors or inconsistencies in your personal information or in fact remove all of the personal information we hold.

You can submit a written request to access your data at any time. If you’d like to do that please contact us at:

Liven Creative
4 Tannery House
Tannery Lane
Send
Surrey, GU23 7EF

Alternatively, please email your request to [email protected]

Terms of use

The term “Liven Creative Ltd” or “us” or “we” refers to the owner of the website whose registered office is Liven Creative Ltd, 4 Tannery House, Tannery Lane, Send, Surrey GU237EF, United Kingdom. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are trademarks of their respective owners.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Liven Creative Ltd prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Copyright notice
This website and its content is copyright of “Liven Creative Ltd” – © Liven Creative Ltd 2019. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal andnon-commercial use only
  • You may copy the content to individual third parties for their personal use, butonly if you acknowledge the website as the source of the material
  • You may not, except with our express written permission, distribute orcommercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.