Legal

Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before, so that you remain logged in – or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don’t include personal information about you (they don’t store your name, for instance).

This policy explains how cookies are used at Liven Creative – and, below, how you can control the cookies that may be used on this site (not all of them are used on the site).

Our Use of Cookies
We may collect information automatically when you visit the Website, using cookies. The cookies allow us to identify your computer and find out details about your last visit. You can choose, below, not to allow cookies. If you do, we can’t guarantee that your experience with the Website will be as good as if you do allow cookies.

The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one.

Internet Explorer
Google Chrome
Safari
Mozilla Firefox
Microsoft Edge
Opera

Types of Cookies That May Be Used During Your Visit to the Website

1.Personalisation Cookies
These cookies are used to recognise repeat visitors to the Website and in conjunction with other information we hold to attempt to record specific browsing information (that is, about the way you arrive at the Website, pages you view, options you select, information you enter and the path you take through the Website). These are used to recommend content we think you’ll be interested in based on what you’re looked at before. This site, however, does not use personalisation and so these cookies are not used.

2. Analytics Cookies
These monitor how visitors move around the Website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance. You can opt out of these if you want:

Google

3. Third-Party Service Cookies
We sometimes embed content and sharing tools from other (third party) sites. When you visit our website with embedded third-party content or sharing tools, you may be presented with cookies from those third parties’ sites. We do not control the dissemination of these third-party cookies. You should check the relevant third-party website(s) for more information about these cookies, and whether and how you may opt out of receiving them. Generally speaking, however, you may disable third party cookies by adjusting your browser settings – instructions may be found at www.aboutcookies.org.

4. Site Management Cookies
These are used to maintain your identity or session on the Website. For instance, where our websites run on more than one server, we use a cookie to ensure that you are sent information by one specific server (otherwise you may log in or out unexpectedly). We may use similar cookies when you vote in opinion polls to ensure that you can only vote once, and to ensure that you can use our commenting functionality when not logged in (to ensure you don’t see comments you’ve reported as abusive, for instance, or don’t vote comments up/down more than once). These cookies cannot be turned off individually, but you could change your browser setting to refuse all cookies (see above) if you do not wish to accept them.

With new General Data Protection Regulations (GDPR) in force from 25th May 2018 we have updated our policy accordingly. The following information outlines what data we hold, why and what we do with it. This is to protect you, your data and your privacy.

1. What data do we hold?
What data does Liven Creative hold and what do we do with it?

Client data
This is the data we hold on our clients. This is the client contact information we hold for businesses we work with who we contact in a professional capacity. This includes company names, registration details, banking information and direct contact emails, telephone and addresses.

Prospect data
This is the data we hold for prospective clients. This is the contact information we hold for businesses who we hope to work with, who we contact in a professional capacity. We hold email addresses and company addresses.

B2B or B2C third party data
This is any data we hold on behalf of our clients for marketing purposes which has been supplied and approved by our clients.

Employee data
This covers all data on current and previous employees including CVs and contracts.

Supplier and contractor data
This is the data we hold for our suppliers and sub contractors which we use solely to contact on a professional basis.

2. How and where do we store this data?
We are committed to keeping your data secure and have procedures, policies and measures in place to safeguard your confidential information. However no data transmission can be guaranteed to be 100% secure and there is the possibility that personal information could be observed by a third party whilst in transit online or while stored on our servers. Liven Creative takes no liability for such an occurrence.

B2B client data
Our client data is stored in the following systems:

– our accountancy and bookkeeping system to ensure we can raise invoices for professional services.
– our current work management system to ensure the flow of projects through our business
– contact information is stored within our email accounts to allow us to contact our clients on a professional basis.
– we hold client names, company names and email addresses in our Mailchimp account. This is for sending occasional professional informative emails.

B2B prospect data
Our prospect data is stored in the following systems:

– contact information is held in our email systems.
– prospect data is also held in Mailchimp. We are implementing an opt in only policy.
– a secure tool that we use as a pipeline tool. Contact information and contact history is stored securely within this system.

B2B or B2C third party data
Data we hold on behalf of our clients is used and stored in the following ways: Mailchimp – clients have their own Mailchimp accounts for which we have access. Their client data is uploaded to their account. Clients are responsible for the compliance of their data.

Employee data
Employees past and present and interviewee data is stored securely for up to 3 years. CVs of previous applicants and current applicants CVs are stored on our secure server and within the email system in which they first approached us. Hard copies are securely shredded unless applicant has requested we keep their file for future opportunities. Employees bank and personal data is held securely by Xero our finance management software.

Supplier and contractor data
Supplier and contractor data is held in the following systems:

– our finance management system in which we pay our suppliers and contractors – we hold signed hardcopy contracts in a secure drawer
– Soft copies are stored securely on a server.

3. What data do we collect and how?

Email addresses
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems. This data is held within our email marketing system. If someone unsubscribes they will not be sent a marketing email again and their details are removed and blocked from our account as per Mailchimp’s policy.

Client and supplier details
We collect all relevant and required information from clients, suppliers and freelance or contracted staff to enable us to operate in a professional business manner. This allows us to issue purchase orders, invoices and remittances and pay people appropriately. This information is not shared with any third party unless we have to instruct legal proceedings against clients or suppliers for breaches of their contract with us, for example if they haven’t paid us.

4. What do we do with your data?
The personal information we do collect from you will be used to conduct business in a professional manner. We will use it to respond to your requests regarding our services. We will use it to enable us to deliver the project you’ve appointed us to deliver.

From time to time we’ll use it to provide you with insightful and relevant information which we believe will be of benefit to your business.

We will also use it to inform you of any changes in what we do or how we operate.

5. Is our use of data likely to cause objections or complaints?
Our intention is to only provide you with information that will benefit you. Your data will only be used to allow us to operate, manage and complete projects in the professional manner we adhere to. For non-project communication we intend only to provide information which is relevant, insightful and of value to you.

6. Viewing and updating your personal information
You have the right to request access to the personal information we hold on you. You can ask us to correct any errors or inconsistencies in your personal information or in fact remove all of the personal information we hold.

You can submit a written request to access your data at any time. If you’d like to do that please contact us at:

Liven Creative
4 Abbey Road
Woking
Surrey, GU21 4PQ

Alternatively, please email your request to hello@livencreative.co.uk

The term “Liven Creative Ltd” or “us” or “we” refers to the owner of the website whose registered office is Liven Creative Ltd, 4 Abbey Road, Woking, Surrey GU21 4PQ, United Kingdom. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are trademarks of their respective owners.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Liven Creative Ltd prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Copyright notice
This website and its content is copyright of “Liven Creative Ltd” – © Liven Creative Ltd 2022. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
• You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

This Environmental Policy is a set of commitments made by Liven Creative for the continued improvement of the environmental performance of activities and outlines our environmental best practices for working virtually.

Liven Creative commitment in environmental issues is to:

• Increase our knowledge and awareness on the climate and nature crisis, and on what actions we might take individually and collectively to mitigate or solve these problems.

• Support Liven Creative’s commitment to reducing environmental impact and meeting the company’s environmental key objectives and targets.

• Promote continued improvement in Liven Creative’s processes, practices and environmental performance within the framework of the established objectives and targets.

• Ensure compliance with all applicable environmental legislation and regulations, as well as other obligations assumed voluntarily, namely in the framework of our B Corp Certification.

• Communicate internally and externally our environmental policy, objectives, targets and performance on a regular and transparent manner.

• Improve our ability to integrate appropriate consideration of sustainability and environmental protection in consultancy projects, trainings and other activities.

• Increase our client organisation’s knowledge and awareness of the environmental dimension of impact management whenever relevant.

• Take action to reduce the carbon footprint of our activities, compensate for unavoidable carbon emissions and seek opportunities to continuously improve our environmental performance and prevent pollution.

• Reduce consumption of resources and improve the efficient use of those resources.

• Manage waste generated from Liven Creative related activities incorporating reduction, re-use and recycling in accordance with the principles of the waste hierarchy.

• Give due consideration to environmental issues (such as biodiversity) and energy performance in the rental and use of venues, appliances and vehicles.

• Ensure environmental, including climate change and nature protection, criteria are taken into account in the procurement of goods and services.

• Book sustainable catering services whenever possible from organisations providing local, organic, unpackaged and vegetarian food, and that use completely reusable, or biodegradable or recyclable materials.

• Behave in an environmentally friendly manner, not only at virtual offices, but also at the premises of our clients and partners.

• Promote the ideas of sustainability and environmental protection through internal and external informative and educational activities.

• Foster collaboration among Liven Creative stakeholders – partners, consultants, employees, clients, corporate partners, suppliers and service providers – to promote improved environmental performance and pave the way towards climate neutrality.

To meet our environmental commitments, Liven Creative team members apply the following best practices in virtual offices:

Travel

• Make extensive use of online audio and video meeting software and online collaboration tools, thus working remotely and reducing travels to the minimum possible.
• Use public transportation as much as possible when travelling outside town of residence or in the immediate surroundings.
• Reduce the use of private car in short local trips by walking or cycling.
• Use train travel as a first option for long-distance journeys and use air or road travel as “a last resort’ means of communication with clients.
• If flying is unavoidable, offset flight emissions by using an online calculator and pay a company to reduce an equivalent amount of pollution elsewhere.
• If using a car is necessary, drive sensibly and prefer vehicles that are more efficient and less polluting.
• Eat at restaurants and stay at small non-luxury hotels that demonstrate a commitment to the environment and adopt sustainability practices, that are preferably locally-owned, thus promoting local economy and avoiding indirect carbon footprint, that make an ethical use of space and resources and that offer sustainable food options.
• Eat sustainable meals, by avoiding food waste at restaurants (and carry a food container, whenever possible, for leftover food), preferring vegetarian meals or ensuring meat comes from sustainable hunting or local extensive pastures, reducing over-stocked fish consumption and refusing consumption of endangered species.
• Reduce water consumption (at hotels, restaurants and other venues) and carry our own water bottle.
• Avoid accepting and/or buying merchandising (from conferences or visits to clients, if this refusal is culturally accepted) and buy local, seasonal and organic food for snacks and catering whenever possible.

Paper

• Maintain a ”paperless” virtual office as much as possible, except for legal obligations and stakeholder limitations.
• Use online and digital media as a core means of communication.
• Keep all information on laptops and computers with no use of paper unless absolutely necessary (while practicing healthy eye care habits when working on the computer).
• If paper use is necessary as part of consultancy work, reduce the amount of paper consumed, avoid the use of virgin paper, increase the percentage of FSC certified / recycled paper, print paper on both sides, prefer used paper for note taking or for work dynamics, and separate and send paper waste to recycling.
• In case it is necessary to order a printing service, prefer printed products made entirely from 100% recycled paper or originating from responsibly managed forests, and prefer providers that use environmentally friendly materials and have waste collected by certified hazardous waste carriers.