Privacy Policy

Protecting Privacy

Privacy
Policy

This privacy policy sets out how Liven Creative Ltd uses and protects any information that you give Liven Creative Ltd when you use this website.

Liven Creative Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Liven Creative Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We only collect information that you choose to provide to us. We may collect the following information:

  • your company, name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • for career applications, we may collect other information to support your application

What we do with the information we gather

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send newsletters or information about our services or other information which we think you may find interesting using the contact details which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Visiting this site may generate cookies that get stored on your computer or mobile device. Session cookies are used as a ‘memory’ for the website so you only get asked for information on a single occasion and it’s remembered for the remainder of your browsing session. We also use analytics cookies to help us understand how many people visit our site, what they look at, how they find us and to give us an understanding of how our site is performing. This data is anonymous and cannot be used to identify individuals.

Traffic Monitoring
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. This site has the “anonymizeIp” option implemented, meaning your full IP address is never written to disk as explained further in Google Analytics documentation [https://support.google.com/analytics/answer/2763052?hl=en]. We consider Google to be a third party data processor.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Mailing lists
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any eMarketing that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to our mailing list.

While your email address remains within the MailChimp database, you will receive periodic (approximately once a quarter) newsletter-style emails from us.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by us for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at “hello (at) livencreative.com”

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at: Liven Creative Ltd, 4 Tannery House, Tannery Lane, Send, Surrey GU237EF.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Right of withdrawal
You may object to the use of your personal data with immediate effect in the future at any time by withdrawing your consent. The notice of withdrawal should be sent to the Privacy Officer at hello@livencreative.co.uk or in writing to Liven Creative, 4 Tannery House, Tannery House, Send, Surrey, GU23 7EF United Kingdom.

Right to information, correction, blocking, deletion
If you have questions or remarks about the processing of your personal data, you can contact our Privacy Officer at: hello@livencreative.co.uk
or
Liven Creative
4 Tannery House
Tannery House
Send
Surrey
GU23 7EF
United Kingdom

In accordance with the applicable laws and regulations we will, on request, inform you in writing as soon as possible whether and which personal data about you is saved by us. If outdated or incorrect information has been saved, we will correct it at your request. You also have the right to block or delete the data, taking the legal obligations into account.

Contact
If you have questions or remarks about the processing of your personal data, please contact us using the details given below:

Liven Creative
4 Tannery House
Tannery House
Send
Surrey
GU23 7EF
United Kingdom
Phone: +44 (0)1483 331250
Email: hello@livencreative.co.uk

Let's Talk

Starting a project? Need a quote or just some advice about how to get started?
We would love to hear from you. Give us a call on 01483 331250 or alternatively drop us a line.

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